Return & Refund Policy
Returns
Customers may request a return within 30 days of receiving the item.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be returned in its original packaging
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Final sale items
- Gift cards
Return Process
To initiate a return, please contact:
Email: info@ellasgraceapparel.com
Please include your order number and reason for return.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging.
